Shipping and refunds

WE DISPATCH ALL CONFIRMED ORDERS WITHIN 24 WORKING HOURS

  1. For Free Shipping, is offered to any purchase (we are using Macedonian post as a courier agency for free shipping).
  2. Our customer care will send you shipping information, such as Name of Courier Company, AWB or Courier Booking No. or EMS Tracking No. through SMS or Email within 24 hours. You can use the same to track your parcels online using respective websites [as advised by customer care executives].
  3. You can track your parcels online only after 24-72 working hours depending on service. Parcels sent through EMS [for international destinations] can be tracked only between 24 to 72 working hours.
  4. If you don’t get the details in this frame, please email us. Before this, please note that these are working hours, not the hours from the time you made an order on our website.

 

SHIPPING VIA DHL

In some cases the customers need quick delivery. We can send the packages via DHL in this case but the DHL shipping charges are way higher than the normal EMS. We can send via DHL only if customer selected and paid for this Express Shipping as charges are huge. The packages can be tracked online within 8-10 working hours after we ship and are delivered within 3-5 working days.

 

CUSTOM DUTIES/ RETURN POLICY

International Customers: Please check with your country for restrictions, duties, and taxes collected from your country. In some countries, 3-4 % taxes are charged on delivery, which is rare but possible.

There will be no Refund of shipping costs especially if the product is rejected and returned by customs or because of a failed delivery attempt and the package is returned, all other costs are refunded happily except shipping and handling levies which are minimum €25.00 (for all countries) for small packages.

 

WE CANNOT REFUND AT ALL FOR USED AND EMPTY BOTTLES OR DAMAGED PRODUCTS! YOU CAN UNDERSTAND

 

SPECIAL NOTE – THE PACKAGES ARE SENT VIA DHL AUTOMATICALLY IF YOUR ORDER VALUE EXCEEDS US $500.00*

 

* CAN’T BE combined WITH OTHER OFFERS IF ANY.